ERPocketBooks.com offers Secret Ingredients of the Ultimate ER by John Frey, MD
Would you be curious about what is going on in an ER that has Press Ganey scores in the 97th percentile and a waiting list of nurses to select from? Challenges arise in the operation of ER’s every day and are met with varying degrees of effectiveness. The Secret Ingredients of the Ultimate ER takes you inside the minds of the nurses, administrators, physicians, clerks, and others who make up an extraordinary team. You will discover what highly effective leadership looks like…prepare to be surprised! You will discover the structures, processes, practices, and attitudes that enable a workplace to function powerfully…and then be able to share them with your own workplace.