by D. Brady Pregerson, MD and Christian Jagusch, MD, JD
Read the triage note
Ideally before you see the patient, but if not then definitely at time of dispo to make sure all triage issues have been addressed
If possible talk to medics or get their transport notes, if available, especially if there is no good alternate historian
Patients/medics may have told triage nurse something important but forgot to or couldn’t tell you
If there is an inconsistency between triage and your history make sure to clarify that
Bedside nurses should alert you to new issues once the patient is roomed but the triage nurse will rarely seek you out.
History is king
It is not the patient’s job to provide a good history; it is your job to elicit one
Listen to the patient, but when they get tangential bring back the focus
Listen to your bedside nurse if they raise concerns and document your response
Know when to dig deeper, like with timing and duration for chest pain
Know when talking to family/staff is required: altered or non-verbal patient, suicidal patient…Collateral information can save the day
If there is pain always have them show you exactly where by pointing. This is typically done in abdominal pain but is equally important with any pain but especially in neck or back pain where thoracic or carotid pathology are often missed because of incorrect assumptions of pain location by the provider.
Chest pain and headache patients need a family history for early CAD, dissection, aneurysm, etc.
Reasonably rule out the more rare but more dangerous explanation before landing on the benign one.
Although you may end up there, never trust a patient’s or a nurses benign explanation for symptoms such as “stress at work”, “indigestion” or “something I ate”
Remember: you are a detective not a gambler and ER patients are guilty until proven innocent
Fine tune your physical exam and know when to add bedside ultrasound
Know key techniques to have a more sensitive focused exam. Spend less time on parts that aren’t relevant and more time on parts that are.
Listen to EM logic episode 6 for a better lung exam, jolt sign for meningitis, a better neuro exam, the importance of the pedal pulse and other key considerations
Bedside ultrasound can expedite diagnosis and treatment of certain critical conditions such as aortic dissection, massive PE, ruptured ectopic, and AAA to name a few.
Bounce-backs get bigger workups and/or get admitted
Bounce-backs are red flags – avoid diagnostic anchoring
Second visit do more: testing, consult, etc
Third visit admit for outpatient treatment failure
Beware of false negative tests
Some diagnoses are primarily clinical so don’t be fooled by normal tests. See some examples below
CT in ischemic stroke: “CT rules out a bleed not a stroke”
Troponin in unstable angina or first 5 hours of MI
WBC is normal in up to 30% of cases of sepsis or sever infection
EKG in first 2 hours of STEMI
STEMI criteria in OMI (occlusion MI)
X-ray for aortic dissection: don’t trust the radiologist. Measure mediastinal width yourself. If >8.0 cm on a portable, order the CT if you haven’t already.
X-ray for scaphoid fracture or knee dislocation (50% miss rate yet may have associated vascular injury leading to amputation)
Beware of bandemia, PMN >75% and other sepsis red flags
Lots of septic patients have a normal WBC count. Fewer have a normal differential
CBC ID red flags: bands, Howell-Jolly bodies (RBC finding in splenectomized patients) toxic vacuoles or granulation, Dohle bodies. low platelets
Chemistry ID red flags: unexplained anion gap, hyponatremia or hypoalbuminemia, creatinine bump…
Immunosuppressants: ask about infusions if they have Crohn’s, RA, SLE, psoriasis or other autoimmune conditions. Ask about recent oral steroid use
Trust measured fevers at home.
Repeat elevated lactate levels
Resuscitate before you intubate
Avoids BP drops or cardiac arrests
Avoids pH drops
Ketamine better than etomidate because of kinetics. Less risk of apnea w/o paralysis early or paralysis w/o sedation late
The goal is to diagnose things early rather than late
Getting a patient to the cath lab who meets OMI criteria but not necessarily STEMI criteria and still has a negative troponin saves more myocytes and lives
Try to diagnose sepsis or DKA early when the lactate or anion gap are borderline rather than frankly elevated
Catching cauda equina or spinal epidural abscess in its early stage before severe motor findings means more Foley’s and wheelchairs in stores and fewer in/under patients
STEMI, CVA and sepsis all have timing benchmarks. Try to meet those to stay out of trouble and protect your patient.
Tunnel vision kills
Beware of anchoring on the first diagnosis you suspect or the most likely diagnosis before you have reasonably ruled out the life or limb threats.
Beware of confirmation bias and narrow differential diagnostic work ups.
The biggest hindrance to the correct diagnosis is the current diagnosis
If it isn’t in your differential, it won’t be in your final diagnostic impression
Beware of diagnoses of exclusion: gastritis, anxiety, conversion disorder…
You may need to work multiple conditions up in parallel, rather than serially as an internist often does.
Short cuts kill
Testing: If a patient is supposed to have a test done in the near future or a consult in the near future but they are worried enough to come to the ER for worsening or non-improving symptoms then do the test or consult now if possible. If you assume it’s safe for them to wait, you may be doing so at their peril.
End of shift: If a short cut is unsafe don’t take it; sign the patient out. Some short cuts may be safe; it that case best to dispo patient yourself
VIPs: don’t cut corners. They may get WORSE care because you change your usual process
Response to medication rules out nothing, but no response should make you rethink your diagnosis
Better often means partly better, which can mean refractory to treatment
Response to therapy does not mean benign. Opiates can mask progression of disease for 4-5 hours. Migraine meds may alleviate pain from dangerous headaches
Response to antacid does not mean a GI cause; it may be a coincidence. Unstable angina comes and goes so may seem to respond to antacids
However, if a patient does not respond as expected, like no improvement in SOB after albuterol in a patient with a presumed COPD exacerbation, you should expand your differential diagnosis.
Don’t carry a coffin alone – when in doubt, reach out
Consult with specialists when warranted but don’t necessarily trust their recommendations if you think they are being cavalier, especially not coming in when you think they need to
Consult the surgeon or proceduralist for an patient who had surgery or a procedure in the past 6 weeks
Clarify any vague requests or recommendations to avoid inaccurate assumptions – use closed loop communication
Don’t accept the answer that they will see the patient in the morning when you know they need to see the patient now – advocate for the patient
Don’t forget your other resources: social work, substance use navigator, pharmacist, physical therapy
Try to avoid signing out patients but take full ownership of patients signed out to you
Sign outs are malpractice pitfalls and opportunities for things to fall between the cracks
Assume your sign outs will get worse care than if you completed the disposition. Your relief won’t know as much about the patient as you did and may not take full ownership. They may cave to the hospitalist and send home a patient that should be admitted.
When you take a sign out and determine the disposition take full ownership and assume the patient may actually be sicker than your colleague thought. Like most of EM you should err on the side of caution
Write a note on sign-outs you take
Recheck vital signs and “Road Test” before discharge
Pulse: is it going up? Is it >90 without a likely benign explanation like albuterol or fever. Use 90 not 100 for upper limit of normal in most cases
BP: is it stable? is it <110 without a benign explanation? Is it >180
Temp: did you miss a low grade temperature? Antipyretics can mask fevers
RR: is it >20 or rising during stay?
SaO2: is it dropping?
Use this literature: Brit Long, et al. JEM 2024 Nov;67(5):e487-e493. Link: click here
Road test: if the patient was vomiting, can they tolerate PO intake after meds? If the patient fell or was weak can the ambulate safely or at least at their baseline?
SMART aftercare is the patient’s safety net: everyone goes home with “SMART” (mnemonic, even for AMA patients)
Sedating meds warning: benzos, opiates, antihistamines, etc.
MD follow-up: If a specialist isn’t needed then at least your local clinic. Tell them to call the same or next day and let the office know they were referred from the ER
Anticipatory guidance: what to expect, disease natural history
Return precautions: give them a percent chance they will need to return
Test results: most patients have at least one incidental abnormal test result that will need follow-up. Always recommend and document a follow-up plan for important incidental findings. Also, if any tests results are pending at discharge give aftercare that patient/PCP are responsible for tracking down results. Consider not finalizing your chart until these tests are resulted. If you order it, you own it.
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